Terms & Conditions

Last updated: June 24, 2026

These Terms and Conditions ("Terms") govern your use of the Fleetmio website and fleet management services. By accessing our website or using our services, you agree to these Terms.

1. Services

Fleetmio provides fleet management software, GPS tracking, telematics, geofencing, facility management, reporting, parts and inventory management, and asset tracking services to commercial customers in the United States. Service scope, features, and pricing are defined in your individual service agreement.

2. Account & Access

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use.

3. Acceptable Use

You agree not to:

  • Use our services for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or other users' data
  • Interfere with or disrupt the integrity or performance of our services
  • Reverse engineer or attempt to extract source code from our software

4. Data & Privacy

Our collection and use of personal and fleet data is described in our Privacy Policy. You retain ownership of your fleet data. We process it solely to provide and improve our services.

5. Payment & Billing

Fees are billed according to your service agreement. Unless otherwise stated, subscriptions renew automatically. You may cancel per the terms in your agreement. Refund policies are specified at the time of purchase.

6. Intellectual Property

Fleetmio, our logo, software, and website content are protected by intellectual property laws. You receive a limited, non-exclusive license to use our services during your subscription period.

7. Disclaimer of Warranties

Our services are provided "as is" to the fullest extent permitted by law. We do not guarantee uninterrupted or error-free service. GPS accuracy depends on hardware, cellular coverage, and environmental factors.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Fleetmio shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

9. Termination

Either party may terminate per the service agreement. We may suspend access for violations of these Terms. Upon termination, your right to use the services ceases.

10. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

All disputes, claims, or legal proceedings arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Miami, Florida. You consent to the personal jurisdiction of these courts.

11. Changes

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms? Contact us at [email protected] or (305) 204-0300.

13. Cancellation and Termination

13.1 Account Cancellation

You are solely responsible for properly canceling your account. Cancellation may be completed through your account dashboard or by contacting our support team.

13.2 Data Deletion Upon Cancellation

Upon cancellation, all of your information may be immediately deleted from the Service, including from secure servers used to store your information. If you wish to preserve your information, you must export your data before canceling your account. Once deleted, your information cannot be recovered.

13.3 Termination for Abuse

Any abuse of the Service will lead to termination of your account. We reserve the exclusive right to determine what constitutes abuse. If your account is terminated, your rights to use the Service cease immediately.

13.4 Survival of Terms

All provisions relating to disclaimers of warranties, limitation of liability, remedies, and damages shall survive termination or cancellation.

14. Restricted Party Compliance & Termination

Customer represents and warrants that neither it nor any of its owners, directors, officers, Affiliates, or agents is identified on any restricted or denied party list maintained by the United States government, including but not limited to:

  • OFAC SDN List
  • U.S. Department of Commerce Denied Persons List
  • U.S. Department of Commerce Entity List
  • Any other applicable sanctions or export control list

Customer agrees not to use the products or services in violation of any export control, sanctions, or trade compliance laws.

Fleetmio may conduct restricted-party screening at any time. If Customer becomes listed on any applicable restricted party or sanctions list, Fleetmio may immediately suspend or terminate this Agreement without liability.

Customer agrees to promptly notify Fleetmio if it becomes subject to any sanctions or export restrictions.

15. Arbitration Agreement

Except for claims that must be filed in Miami-Dade County courts under Section 10, any dispute arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitration shall take place in Miami-Dade County, Florida.

Each party shall bear its own costs and attorney fees.

The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Class actions, class arbitrations, and representative actions are not permitted.

16. Indemnification

You agree to indemnify, defend, and hold harmless Fleetmio, its officers, employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law
  • Any misuse of hardware, software, or data connected to the Service

This obligation survives termination.

17. Hardware Warranty & Limitations

If hardware (GPS devices, sensors, gateways, etc.) is provided:

  • Hardware is warranted only as specified in your service agreement.
  • Fleetmio is not responsible for damage caused by improper installation, misuse, environmental exposure, or third-party interference.
  • Replacement hardware may be refurbished or equivalent in performance.
  • Hardware accuracy (GPS, telematics, sensors) is dependent on environmental and network conditions and is not guaranteed.

18. API Usage Terms

If API access is provided:

  • API keys must be kept confidential.
  • You may not exceed rate limits or attempt to bypass restrictions.
  • You may not use the API to build competing services.
  • Fleetmio may revoke API access at any time for misuse or security concerns.
  • API responses may not be used for unlawful purposes or data scraping.

19. Data Retention & Storage Policy

Fleetmio retains customer data only as long as necessary to provide the Service or comply with legal obligations.

Operational data (GPS logs, telematics, reports) may be retained for up to 36 months, unless otherwise specified.

Deleted or canceled accounts result in permanent data deletion.

Backups are retained for disaster recovery only and are not accessible to customers.

20. Uptime, Maintenance & Service Availability

Fleetmio targets 99.5% uptime, excluding:

  • Scheduled maintenance
  • Emergency maintenance
  • Outages caused by third-party networks, carriers, or infrastructure
  • Force majeure events

Scheduled maintenance will be announced in advance when possible.

Fleetmio is not liable for downtime caused by external carriers, GPS networks, or environmental interference.