Privacy Policy

Last updated: June 24, 2026

Fleetmio ("we," "us," or "our") is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website, interact with our platform, or use our fleet management and telematics services ("Services").

This Privacy Policy applies to:

  • Website visitors
  • Customers who purchase or access our Services
  • Authorized Users acting on behalf of a Customer (employees, contractors, drivers, technicians)

If you are an Authorized User, please note that Fleetmio processes certain data on behalf of your employer or organization ("Customer"). In those cases, the Customer controls how your data is used, and Fleetmio acts as a service provider/data processor.

1. Information We Collect

Information You Provide

We may collect personal and business information you voluntarily provide, including:

  • Contact details (name, email, phone number, company name)
  • Account registration details and login credentials
  • Billing and payment information (processed by PCI-compliant third-party providers)
  • Communications with our support team
  • Uploaded documents, forms, or maintenance records
  • Feedback, surveys, and form submissions

Fleet & Telematics Data

When you use our fleet management platform, we process operational and telematics data such as:

  • GPS location, route history, and trip logs
  • Vehicle diagnostics, fault codes, engine data
  • Driver behavior events (speeding, harsh braking, cornering, idling)
  • Geofence entry/exit events
  • Asset, maintenance, inventory, and inspection records
  • Sensor data from connected devices

Automatically Collected Information

We automatically collect technical and usage information, including:

  • IP address, browser type, device identifiers
  • Operating system, mobile carrier, app version
  • Pages visited, features used, and interaction logs
  • Crash logs and performance analytics
  • Cookies, pixels, and similar tracking technologies

Information from Third Parties

We may receive information from:

  • Customers (for Authorized Users)
  • Service providers (hosting, analytics, support tools)
  • Integration partners (GPS devices, ELDs, OEM telematics, maintenance systems)
  • Marketing and advertising partners
  • Public sources such as business directories or social media

2. How We Use Your Information

We use personal and fleet data for the following purposes:

  • Provide, maintain, and improve our Services
  • Authenticate users and manage accounts
  • Process transactions and send billing communications
  • Deliver customer support and respond to inquiries
  • Analyze usage to improve performance and reliability
  • Send service updates, product announcements, and marketing (with consent where required)
  • Detect, prevent, and investigate fraud or security incidents
  • Comply with legal, regulatory, and contractual obligations
  • Support integrations with third-party systems
  • Conduct internal analytics, reporting, and product development

Where required by law, we rely on one or more legal bases:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent (where applicable)

3. How We Share Information

We do not sell personal information.

We may share information with:

Service Providers

Trusted vendors who support our operations, including:

  • Cloud hosting and data storage
  • Analytics and performance monitoring
  • Payment processors
  • Customer support platforms
  • Security and compliance partners

All service providers are contractually required to protect your data.

Customers

If you are an Authorized User, your employer or organization may access your data according to their policies.

Business Transfers

If Fleetmio undergoes a merger, acquisition, restructuring, or asset sale, your data may be transferred to the successor entity.

Legal Authorities

We may disclose information when required to comply with:

  • Subpoenas, warrants, or court orders
  • Regulatory or government requests
  • Situations involving safety, fraud, or unlawful activity

With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

4. Data Retention

We retain personal and fleet data only as long as necessary to:

  • Provide our Services
  • Fulfill contractual obligations
  • Meet legal and regulatory requirements

Telematics and operational data retention periods may be configurable under your service agreement.

5. Data Security

We implement industry-standard security measures, including:

  • Encryption in transit and at rest
  • Role-based access controls
  • Multi-factor authentication
  • Network and infrastructure monitoring
  • Regular security audits and vulnerability assessments

No system is completely secure, but we continuously work to protect your information.

6. International Data Transfers

If you access our Services from outside the United States, your data may be transferred to and processed in the U.S. or other countries. We use appropriate safeguards such as contractual protections and industry-standard security controls.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Request data portability
  • Restrict or object to certain processing
  • Opt out of marketing communications

To exercise these rights, contact us at [email protected].

Authorized Users should direct requests to their employer or organization.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage patterns
  • Personalize content
  • Support advertising and marketing (where permitted)

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

10. California Privacy Rights (CCPA/CPRA)

California residents may have additional rights, including:

  • Right to know what personal information is collected
  • Right to request deletion
  • Right to correct inaccurate information
  • Right to opt out of sharing for cross-context behavioral advertising

Fleetmio does not sell personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date reflects the most recent revision. Continued use of our Services indicates acceptance of the updated policy.

12. Contact Us

Fleetmio
2125 Biscayne Blvd, Ste 204 #25457
Miami, Florida 33137
Email: [email protected]
Phone: (305) 204-0300